Apparently, pestering Facebook caused them to eventually explain and correct my problem.  Mind you, that doesn’t absolve Facebook from a) being unreachable and unresponsive and b) providing no information on why I was in the situation that I was.  Nonetheless, I’m appreciative of their help.

Root Cause

First, here’s the email I finally received from Facebook today:

Hi,

Your issue that you cannot create comments has been escalated to me.
It looks like your account may have been compromised and used to create spammy comments. Specifically, it appears that the comments published by your account include ads for working from home. I’ve placed additional security measures on your account. Once you’ve cleared these and regained sole ownership of your account, I’d recommend that you change your account password immediately. You may also want to run a malware scan on your computer. I’ve lifted the restriction on your ability to comment, so your account should return to normal once you re-secure your account.

I know this might be troubling to learn. In the future, please be alert when asked to verify your Facebook credentials and always double check the URL of the site you’re accessing. Be wary of low quality sites that ask you to log in to an app in order to view their content and always make sure the app you’re authorizing is one that you trust. Users or apps with misspellings, typos, multiple fonts or oddly placed accents that claim to be associated with Facebook or that offer free goods should raise a red flag. Finally, remember that Facebook will never ask you for your account password or social security number.

If you have any questions, the following Help Center resource might help you better understand what to do if you encounter phishing or malware: https://www.facebook.com/help/217910864998172/.

Thanks,

Linda
Facebook

Bottom line is that someone had compromised my password and instead of changing anything on my page, used my account to post spam on various pages.  

You’ve seen the spam:

Spam FB post.jpg

So poor Sufyan Jhandir has had his account compromised (or it’s a fictitious account used for spam) and this account is being used to post spam into comments at various websites.

I’m guessing someone reported my account and Facebook locked it down from posting comments on third party sites.

And in fact, this is the right thing to do and is okay by me.  What should have happened next is that I should have been notified of this problem and given the option to revalidate my security information.  How will I know in the future if my account is compromised again?  I won’t.

I have since tested my posting ability and it appears to be fine.  I replied to the above email with the questions of “how will I know in the future?” and “what is the proper way to get Facebook’s help in the future” and I received this response:

Hi,

You’ve reached us at a channel that we don’t support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:

https://www.facebook.com/help

We apologize for the inconvenience.

Thanks,
The Facebook Team

Yep – the reply-to in their email goes nowhere.   Good ol’ Facebook.

So for now, my issue is resolved.  I’m not sure what caused Facebook to turn their attention to me.  Was it the followup to my Facebook contact at Linked In?  Was it my email to the marketing group that a friend of mine sent me?  Was it my award-winning blog article on the topic?  I don’t know.

If you receive the same comment creation issue, my suggestion is to first try to reset your password and setup a mobile phone number to use for texting you access codes.  This may release your account.  If that doesn’t work, use Linked In to find a Facebook resource, connect with them, and if they connect back, send them a polite message.  In the meantime, I hope Facebook updates the way they handle compromised accounts.

 

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9 thoughts on “Facebook Social Widget Creation Blocked SOLVED!

  1. I’m afraid to comment, because the widget might block me! I was responding to comments on an article that involved me, when I got booted off Facebook and got another message telling me to run ESET malware scan before I’d be allowed to log in again. All of my comments disappeared, and I could no longer comment. I hope my account isn’t posting porn anywhere. Guess I’ll have to bug Facebook. Thanks for the explanation!

    Liked by 1 person

  2. Will, so are you saying here that the only way to get the comment block widget removed is to contact an actual person at FB? Because they do not respond as you noted above. And changing my password did not remove the comment widget block for me. Do you have contact info — a phone number or an email address to an actual person at FB who WILL respond to an appeal?

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    1. Hmm – that’s what they told me, but I’m happy to share contact information with you. So it could be that they also released some lock on my account along with the agreement that I change my password. It’s really frustrating that at the very least the don’t TELL you what the issue is or how long it will be in place. Anyway – I contacted (abigailchambers@fb.com) – but in the email first I apologized and asked her to direct my email to the correct person if she was not the correct one (which she is not, this is a marketing contact). Let me know if this turns out okay for you.

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      1. Okay, thank you. I will give it a whirl and let you know how fruitful it is. In my case, I know exactly how the social widget was applied to my account in error.

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    2. Do you have any messages in your Support Inbox? I found a message about my ban there, letting me know it was only 24 hours, and then it was lifted.

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      1. No – in fact they only thing I ever received from Facebook was after I noticed I was blocked, I posted in the Support forum asking for help. That’s when they told me: a) you’re blocked, b) we can’t tell you why, c) we can’t tell you who caused this to occur, d) we can’t tell you how long – and to just wait until it’s cleared. I waited three months and it still hadn’t cleared. You getting the message was a move in the right direction by Facebook.

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  3. I was put on a 24 hour hold because ‘it seems you might’ have a virus. I used my own software to check for viruses and I was good but they refuse to let me post. I am allowed to like, which is interesting. I think the whole situation is fishy.

    Like

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